Bootham Row 1

I spent 6 happy nights here, and it was splendid! A beautiful, stylish clean home base for my explorations of York. It was quiet and safe, convenient with a Sainsbury's a few feet from the door, and Bootham Bar was right around the corner-- you couldn't want a better location. I had everything I needed, including laundry facilities. A couple of suggestions: it was be nice if the owners provided a mini-bottle of shampoo and conditioner for guests to start out with on arrival. I know Sainsibury's is handy, but after a long day of travel, the last thing I wanted to do was go back out after unpacking. Small complaint I know, but it would a nice, easy touch of welcome. The bed-- though spotlessly clean-- was uncomfortable and cheap. It felt like sleeping on a marshmallow, and it was hard to roll over! The bedding was very cheap too. Decent pillows are essential: 4 pillows were much appreciated, but they were obviously from a Pound Shop. Those will age quickly. Please invest in good bedding. You have a wonderful place and the bed is letting it down. Also, you MUST use pillow protectors under the pillowcase as well as a mattress protector for your guests peace of mind. It's still clean... for now! But beds get used for more than sleeping. ;) I could also feel the unpleasantly rough surface of the mattress through the ill-fitting bottom sheet. I suggest a proper fitted sheet. Maybe Stays York should set that as a very basic set of standards for the owners of the flat's they use. I would stay again in a heartbeat if I knew the bed had been improved! Ruth Stratford, Ontario

Thanks very much for the review and feedback Ruth. So glad to hear that you enjoyed the stay overall and also your time in the city. It's a lovely apartment and we certainly take all feedback seriously to keep standards as high as we can. Rest assured your comments were looked into and I want to highlight that the pillows on the bed have been replaced. There absolutely should have been both pillow protectors and a mattress protector in place. Pillow protectors have since been added along with a quality mattress protector. We also spoke with the cleaning team at the property to remind them these items have to be on every time. Our guests since your stay seem happy with the new additions and their quality of sleep. We hope you can make it back to York again at some point.

Clean and comfortable stay at Bootham Row, great location minutes from central York. Better value and much more space than hotels at a similar price point or above. A few things could do with maintenance, such as the patio door is very hard to lock and the toilet seat needs refitting however overall a very nice place to stay.

Had an excellent stay here for 5 weeks. My only complaint, and it's a small one, is that the bedding was too hot because of the heatwaves and underfloor heating!!

We had a great time in this property, it was a short walk away from everything in York, and handy that there was a shop just on the corner of the street. It was clean, bed was comfortable, sofa was comfortable too. Had everything we needed for a long weekend away, and would definitely stay here again. We did have a slight issue with the WiFi which kept dropping out on the TV (although minor for us). Would be absolutely perfect if it had parking onsite, as we ended up paying £75 in the Marygate public car park from Friday - Monday.

Great location for town centre and remarkably quiet. Very clean and tidy. Washing machine a bonus for those longer stays.

We loved our stay!! Spectacular location, we walked to everything. The beds were the MOST comfortable. Clean, tidy and welcoming. Would definitely stay here again. Also, we had an issue with the lock at one point and customer service was very attentive, sending someone to help us immediately.

I really loved the location of the apartment, just around the corner from the main attractions on offer. The place felt safe and secure and there was easy access to car parking etc. However the apartment was not equipped very well. There was barely enough washing liquid for 3 days for example. The place also needed a clean as the tea towel (only 1) was stained and smelled used when we arrived. The surfaces also needed a clean in the bathroom. Although we also found the bed and sofa very comfortable there was an issue with flickering blue light with flashed on every few minutes outside the bedroom all night every night. It was not apparent where it came from or how to stop it as we switched everything off the check. Ultimately, aside from small details the apartment was spacious and the benefit of the location was exceptional.

Hello, many thanks for your review. We are really sorry to hear about the issues you found at the apartment. Please be assured we have passed on your comments to the cleaning company and we will make sure this will not happen again in the future. We never had any other mention of a blue flickering light, but we will make sure to investigate. Please do not hesitate to get back in touch if you would like to book again. Kind regards Rosie

Our stay was fantastic and we couldn't have asked for a better apartment! The location was perfect and right in the centre of York! The apartment was clean, comfortable, quiet, and secure. We stayed 2 nights and the price was actually a lot cheaper than some of the chain hotels! There is no parking included and you do have to pay for this separately but this definitely doesn't hinder the apartment. We'll definitely be back!

Easy to find very clear instructions for entry. Apartment was clean and well equipped had a slight problem with the door lock but someone was there within 5 minutes to sort it ( thank you Tom).

Great position , very quiet at night. Easy walk to theatre. walls,shops . Easy access to the apartment.

Stayed for four nights in this modern one-bedroom apartment. The kitchenette was especially helpful. Very centrally located, a short walk from everything on old York. I appreciated the easy checkin and checkout procedures too. Would certainly consider staying again.

I stayed at this property from September to November 2023, which was an excellent stay. So I booked here again without hesitation when came back to York. Great location with a nice and cosy room that made me feel at home.

I loved everything about this apartment. It’s in a great location, close to everything but very quiet and secure. Well styled and equipped, comfy bed, outdoor space and views of the Minster!

This was the second time my wife and myself have been to this holiday property. It is very well located close to all attractions and shopping shops and it was clean , tidy and well equipped. The customer service was exceptional.

Had a lovely weekend stay here. The place was in a perfect location -about 5 minutes from the cathedral and city centre and still felt in a safe location. It was very modern, clean and tidy as well as being fully equipped with cooking utensils, snacks on arrival, towels, hairdryer, welcome pack etc We also used the smart TV with Netflix etc Excellent communication though out - would highly recommend if looking for somewhere to stay in York

Great place, would stay again !